Privaacy policy - Postalprep

Privacy Policy

Effective Date: July 14, 2026

Welcome to PostalPrep.

PostalPrep ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PostalPrep mobile application and related services.

By using PostalPrep, you agree to the practices described in this Privacy Policy.

1. About PostalPrep

PostalPrep is an independent educational platform designed to help India Post employees and departmental examination aspirants prepare through study materials, quizzes, mock tests, flashcards, learning analytics, and other educational resources.

PostalPrep is not affiliated with, endorsed by, or operated by India Post, the Department of Posts, or the Government of India.

2. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Mobile number

  • Profile photo (if uploaded)

  • Account credentials

  • Support requests and feedback

Learning Data

  • Quiz and mock test results

  • Study progress

  • Flashcard progress

  • Saved content

  • Learning preferences

  • Study analytics

Device Information

  • Device model

  • Operating system version

  • App version

  • Language

  • Time zone

  • IP address

  • Crash reports

  • Performance diagnostics

Usage Information

  • Features used

  • Pages visited

  • Session duration

  • Login history

  • Search activity within the app

  • Navigation patterns

Payment Information

Payments for premium services are processed by trusted third-party payment providers.

PostalPrep does not store your debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials.

We may receive limited information such as:

  • Transaction ID

  • Payment status

  • Purchase date

  • Subscription status

3. How We Use Information

We use your information to:

  • Create and manage your account

  • Provide educational services

  • Save learning progress

  • Personalize your experience

  • Improve app performance

  • Respond to support requests

  • Process purchases

  • Prevent fraud and misuse

  • Maintain security

  • Comply with legal obligations

  • Send important service notifications

4. Information Sharing

We do not sell your personal information.

We may share information only with trusted service providers including:

  • Cloud hosting providers

  • Authentication providers

  • Payment processors

  • Analytics providers

  • Customer support providers

  • Legal authorities where required by law

5. Permissions

Depending on the features you use, PostalPrep may request permissions including:

  • Internet access

  • Notifications

  • Storage or media access

  • Camera (if required for specific features)

Permissions are requested only when necessary.

6. Data Security

We use reasonable administrative and technical safeguards to protect your personal information. While we strive to protect your data, no method of electronic storage or internet transmission is completely secure.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Rights

Subject to applicable law, you may request to:

  • Access your information

  • Correct inaccurate information

  • Update your profile

  • Delete your account

  • Withdraw consent where applicable

9. Account Deletion

You may request deletion of your account through the app (if available) or by contacting our support team.

After verification, eligible personal information will be deleted or anonymized unless retention is required by law.

10. Children's Privacy

PostalPrep is not intended for children who are not legally permitted to use the Service independently under applicable law. We do not knowingly collect personal information in violation of applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@postalprep.in

Thank you for using PostalPrep.

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